Terms & Conditions
Product Availability and Pricing
Caution is taken to ensure that all items displayed on our website (www.houseofimports.com.au) are in stock and available at the prices shown. We reserve the right to correct any errors that may be made by us in publishing these prices and availability.
Change of Mind
Please choose carefully as refunds are not normally provided where you have simply changed your mind or made a wrong selection. We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order.
We endeavour to manufacture our products to stringent quality control procedures. All products sold online carry a thirty (30) day warranty against core defects in production or materials. Upon inspection by the House of Imports, if the product is deemed to have been mistreated no replacement or store credit will be offered.
The warranty applies to normal domestic use only.
In the circumstance where you are not satisfied with the quality or condition of our furniture you may return the items to store within thirty (30) days of the sale date at the customer’s expense. Upon inspection of the products returned we shall present you with store credit to the value of the purchase price. Return Shipping costs are to be paid for by the customer and you the customer are liable for any damages caused during transport.
The Item must not be damaged and in original condition and must be returned in original packaging.
Payment Methods Accepted & Payment Policy
We accept payment by credit/debit cards issued by Visa and MasterCard. It is the purchaser's responsibility to ensure all details are correct at time of transaction.
Online payments are all processed by Paypal to provide you with peace of mind that the transaction is 100% safe and secure.
All Paypal payments are accepted through your Paypal account or with a Credit or Debit Card.
All payments are final and no refunds will be made after transaction has been processed
All of the furniture sold online is manufactured from Mahogany Hardwood Timber. This timber needs to be well looked after to maintain its condition.
Please Oil and Wax your piece or pieces of furniture with Oil and Wax at least once a month. Here at the House of Imports we use Howards Orange Oil and Howards Feed-N-Wax on all furniture in store.
Taking the time to wax and polish your pieces will ensure your piece remains in good condition and keep its natural beauty longer.